Privacy policy

DATA CONTROLLER

Holder: Fundació Orfeó Català-Palau de la Música Catalana
NIF: G59684548
Registered address: Cr. Palau de la Música, 4-6, 08003 – Barcelona
Registration details: Registered in the Register of Foundations of the Generalitat de Catalunya under number 514.
Email: [email protected]

INFORMATION AND CONSENT

Fundació Orfeó Català-Palau de la Música Catalana (hereinafter, the "PALAU DE LA MÚSICA CATALANA"), in compliance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of individuals regarding the processing of personal data, informs you that the necessary technical and organizational security measures have been implemented to ensure and protect the confidentiality, integrity, and availability of personal data entered into its files.

By reading this Privacy Policy, you are informed about how the PALAU DE LA MÚSICA CATALANA collects, processes, and protects the personal data provided through the website http://www.palaumusica.cat (hereinafter, the "Website") and/or through the ticket offices of the PALAU DE LA MÚSICA CATALANA.

Acceptance of this Privacy Policy, included in each of the forms through which you voluntarily provide your personal data, implies your consent for the processing of your personal data for the purposes indicated therein.

PROCESSING OF PERSONAL DATA. PURPOSES

We inform you that the personal data you voluntarily provide by filling out the corresponding forms on the Website or at the ticket offices will be treated confidentially by the PALAU DE LA MÚSICA CATALANA and will be used exclusively for the purposes indicated in the Privacy Policy included in the corresponding form and expressly accepted by you.

The data requested in the forms available on the PALAU DE LA MÚSICA CATALANA's Website and/or ticket offices are generally mandatory (unless otherwise specified), as they are necessary to fulfill the established purposes. If you do not provide them or provide incorrect data, we will not be able to process your requests.

Depending on the users' requests, the personal data collected will be processed by the PALAU DE LA MÚSICA CATALANA exclusively for the following purposes:

Managing commercial transactions and providing services and/or products offered through the Website/Ticket Offices and requested by the user, such as purchasing and/or reserving concert tickets, purchasing season subscriptions, requesting information for guided tours of the Palau de la Música Catalana, etc. This includes communication regarding any possible incidents related to concerts and/or events held at the Palau de la Música Catalana (e.g., concert cancellations, date changes, etc.), via email or similar means.
Sending commercial communications, information, promotions, offers, and news related to the sale of products by the PALAU DE LA MÚSICA CATALANA and/or the Associació Orfeó Català, or concerts organized at the Palau de la Música Catalana by promoters we regularly work with, via email or similar means. These commercial communications will be sent after user profiling to determine what might be of interest to them, ensuring our communications align with their personal preferences and interests.
Sending information about activities at the PALAU DE LA MÚSICA CATALANA via email or similar means.
Sending the PALAU DE LA MÚSICA CATALANA Newsletter via email or similar means.
Managing contact requests with the PALAU DE LA MÚSICA CATALANA through designated communication channels.
Notifying users of important changes and/or updates to the Privacy Policy, Legal Notice, or Cookie Policy.
Conducting anonymous statistical studies on user access habits and activity on our Website.
Sending job offers in response to submitted CVs and processing recruitment processes in which users have chosen to participate.
Managing Wi-Fi access services at the Palau de la Música Catalana (Wi-Fi Hotspot Social) and compiling statistical information for service improvement.
Profiling: A commercial profile will be created to personalize product and service offerings. The profile's sole purpose is to determine which products and services may be of interest based on the information obtained from past transactions on the Website, offering relevant services instead of general advertisements, unless the user indicates otherwise or opts out.

We will not process your personal data for any purpose other than those described, except as required by law or a court order.

RETENTION PERIOD OF PERSONAL DATA

Your personal data will be retained until they are no longer necessary or relevant for the purposes for which they were collected or recorded in our files, or until you request their deletion or exercise your right to object or restrict processing. Subsequently, your personal data will be deleted unless a legal regulation requires their retention.

LEGAL BASIS FOR PROCESSING

The legal basis for processing your data is legitimate interest or your explicit consent, which will be requested by selecting the appropriate checkbox when providing your data.

Failure to provide the requested personal data or refusal to accept this Privacy Policy will prevent you from registering and/or receiving information about products and services from the PALAU DE LA MÚSICA CATALANA.

In cases where a prior contractual relationship exists between the parties, the legal basis for processing will be compliance with administrative, tax, accounting, and labor obligations as required by current legislation.

RECIPIENTS OF PERSONAL DATA

The PALAU DE LA MÚSICA CATALANA may transfer or share your personal data with entities linked to the FUNDACIÓ ORFEÓ CATALÀ-PALAU DE LA MÚSICA CATALANA, particularly with the ASSOCIACIÓ ORFEÓ CATALÀ (CIF G08229833, registered under number 875, section 1 of the Register of Associations of the Generalitat de Catalunya, with its registered office at C/Amadeu Vives 1, 08003 Barcelona) for the same purposes for which the data were collected.

Your personal data may also be accessed by IT service providers managing our platform and other subcontracted third-party service providers, who will comply with GDPR regulations at all times.

The acceptance of this Privacy Policy expressly and unequivocally indicates your consent to the transfer or communication of your personal data to the aforementioned entities.

No other data transfers are anticipated unless legally required.

USER RIGHTS

As a data subject, you may exercise the following rights by writing to FUNDACIÓ ORFEÓ CATALÀ-PALAU DE LA MÚSICA CATALANA at C/ Palau de la Música, 4-6, 08003 Barcelona, or by email at [email protected], indicating "Data Protection" in the subject line:

Right of access: Obtain information about your personal data processed.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure: Request data deletion when they are no longer necessary for their original purpose.
Right to object: Object to the processing of your personal data.
Right to restrict processing: Mark stored data to limit its processing.
Right to data portability: Receive personal data in a structured, commonly used, and machine-readable format to transfer them to another controller.

You may withdraw consent at any time without affecting the lawfulness of prior processing. If you believe your rights have not been respected, you may file a complaint with the Spanish Data Protection Agency.

SECURITY MEASURES

Your data will be processed confidentially. The provider has implemented technical and organizational measures to ensure data security and prevent alteration, loss, unauthorized processing, or access.

POLICY CHANGES

The PALAU DE LA MÚSICA CATALANA may modify this policy to comply with legislative or jurisprudential updates. If material changes occur, users will be notified through prominent notices on the Website or via email.

Last updated: May 10, 2024.